Terms and Conditions
Welcome to CarAutoCovers.com. CarAutoCovers.com and its associated CarAutoCovers.com website content, goods, and services (collectively "website") is owned and operated by CarAutoCovers.com (hereinafter "CarAutoCovers.com"). CarAutoCovers.com provides you with a limited license to use the website consistent with the terms of this terms of use agreement (hereinafter "agreement"). This agreement is a legally binding contract and you have a duty to read this agreement before using the website. Through your use of the website, you manifest your assent to the terms and conditions contained within this agreement. If you do not agree to the terms of this agreement, you must immediately cease your use of the website. CarAutoCovers.com reserves the right to modify, amend, replace, suspend, or terminate this agreement at any time and within its sole discretion. In the event CarAutoCovers.com modifies, amends, or replaces this agreement, the effective date, located above, will change and will provide you with notice of said modification, amendment, or replacement. Your use of the website after a change in its effective date constitutes your acquiescence to and acceptance of any modification, amendment, or replacement.
- Eligibility
- Ownership of Intellectual Property and Limited License to Use Website
- Restrictions on Use
- User Generated Content
- Registered Accounts
- Communication with You
- CarAutoCovers.com as a Service Provider
- Third Party Links
- Privacy Policy
- Pricing and Product Descriptions
- Shipping Conditions
- Payment Conditions
- Returns and Exchanges
- Warranty Policy Conditions
- Copyright Policy
- Disclaimer of Warranties
- Limitation of Liability
- Indemnification
- Assignment
- Resolution of Disputes and Governing Law
- Severability
- Waiver
- Limitation on Actions
- Reservation of Rights
- How Are We Doing?
Eligibility
By using the Website, you warrant that you are age eighteen (18) or over the age of majority in the jurisdiction in which you reside, that you are of sound mind and competent to agree to the terms of this Agreement, and that your use of the Website does not violate any law, regulation, ordinance, statute, or treaty that is applicable to individuals located in the jurisdiction in which you live. You further warrant that you are not prohibited from entering into this Agreement by the terms of any preexisting agreement. If you are accessing the Website on behalf of a governmental organization, non-governmental organization, or business entity, you warrant that you are an authorized agent of said organization or entity and that you have the authority to bind said organization or entity to the terms of this Agreement.
Ownership of Intellectual Property and Limited License to Use Website
CarAutoCovers.com is the owner of all rights in and to the Website and its associated content, including, but not limited to, copyright rights, trademark rights, patent rights, trade secrets, and other personal or proprietary rights. The Website is subject to copyright and other intellectual property rights, and CarAutoCovers.com provides you with the right to use the Website on a limited basis. You are expressly prohibited from using the Website for any purposes not stated in this Agreement.
Subject to your compliance with the terms of this Agreement, CarAutoCovers.com grants you a limited, non-exclusive, non-transferrable, and non-sublicensable license to access and make personal and non-commercial use of the Website for its customary and intended purposes. CarAutoCovers.com is the owner of the CarAutoCovers.com mark, which is a registered or common law trademark, design mark, and trade name of CarAutoCovers.com. CarAutoCovers.com is also the owner of all rights in and to the visual appearance, shape, color scheme, selection and arrangement, layout, and look and feel of the Website, which constitutes the trade dress of CarAutoCovers.com. You are prohibited from using CarAutoCovers.com's trademarks, service marks, design marks, logos, trade dress, or trade names, or any colorable imitation thereof, whether on a Website, on a product or service, in a domain name, in pay-per-click advertising, or otherwise, to indicate the source of, sponsorship of, approval of, affiliation with, connection with, or association with your goods or services. All other trademarks, service marks, design marks, logos, trade dress, or trade names displayed on the Website are the property of their respective owners.
Restrictions on Use
You are expressly prohibited from making any use of the Website outside of those uses explicitly stated under the terms of this Agreement. You explicitly agree not to reproduce, prepare derivative works of, distribute, perform publicly, display publicly, scrape, frame, hack, reverse engineer, crawl, or aggregate the Website, whether in whole or in part, without the prior written consent of CarAutoCovers.com. This prohibition on crawling or aggregating does not apply to search engines that appropriately comply with CarAutoCovers.com's robots.txt file.
You are further expressly prohibited from:
- Transmitting unsolicited commercial email messages through the Website or to users of the Website
- Imposing a disproportionate load on the Website or its server infrastructure or otherwise attempting to interfere with the operation of the Website
- Circumventing CarAutoCovers.com's technological or security protection mechanisms
- Using a robot, spider, scraper, or other automated technology to access the Website
- Attempting to gain access to the private data or personal information of a user or the Website or a third party
- Posting or transmitting content intended to collect personal or personally identifiable information from users of the Website or third parties
- Harassing a user of the Website
- Harassing a third party through your use of the Website
- Posting or transmitting content that threatens or encourages bodily harm or the destruction of property
- Posting or transmitting content that infringes upon the intellectual property rights of other users of the Website or third parties
- Posting or transmitting content that constitutes fraud, an unwanted commercial solicitation, a phishing scam, a pyramid scheme, or a chain letter
User Generated Content
CarAutoCovers.com allows users to post reviews, comments, photos, videos, ideas, suggestions, questions, or other content ("User-Generated Content"). By submitting content, you confirm that you have full rights to it, that it is accurate and lawful, and that it does not infringe on any third-party rights.
By submitting User-Generated Content, you grant CarAutoCovers.com a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, publish, distribute, and display it. CarAutoCovers.com reserves the right to monitor, modify, or remove any content at its sole discretion.
Registered Accounts
To complete orders or submit content, you may need to register an account ("Account"). You may only use your own Account and must not share access. You agree to provide accurate and current information and to keep your login details secure. If your Account is accessed without your authorization, notify CarAutoCovers.com immediately. CarAutoCovers.com reserves the right to accept, reject, modify, or delete accounts at its discretion.
Communication with You
By providing your contact information, you consent to CarAutoCovers.com contacting you via email or phone. You can opt out of future correspondence by unsubscribing from emails or deleting your Account.
CarAutoCovers.com as a Service Provider
CarAutoCovers.com provides the Website as a service and is not responsible for user communications or conduct. Under Section 230 of the Communications Decency Act, CarAutoCovers.com is not liable for third-party content, even if it chooses to moderate or remove content.
Third-Party Links
The Website may contain links to external sites that CarAutoCovers.com does not own or control. We are not responsible for their content and advise reviewing their terms of use and privacy policies.
Privacy Policy
The Privacy Policy of CarAutoCovers.com is incorporated by reference and applies to all users.
Pricing and Product Descriptions
CarAutoCovers.com strives for accurate pricing and product descriptions but does not guarantee their completeness or error-free nature. If a product is misrepresented, your sole remedy is to return it in new condition.
Prices on the Website are invitations to treat, not binding offers. CarAutoCovers.com may cancel orders if a listed price is incorrect. If the actual price is higher than the listed price, we may contact you for instructions or cancel your order.
Shipping Conditions
All products are shipped in accordance with our shipping policy. CarAutoCovers.com may modify this policy at any time. Once a product is given to a shipping provider, title and risk of loss transfer to the buyer.
Payment Conditions
By placing an order, you authorize CarAutoCovers.com’s payment processor to charge your selected payment method. You must pay all fees on time, including any collection costs if payments are overdue.
All prices are in USD, and CarAutoCovers.com is not responsible for foreign transaction fees. Unauthorized chargebacks are prohibited, and you agree to cover associated costs. Disputes regarding payments must be reported within 30 days of when the package is delivered, or they will be waived.
Returns and Exchanges
At CarAutoCovers.com, all returns and exchanges are handled exclusively through email.
For returns and exchanges, please make sure to initiate them within 30 days of the package's arrival. However, during the holiday period from November 15th to January 30th, this timeframe is extended to 60 days.
To start a return or exchange process, kindly send an email to RMA@CarAutoCovers.com. Our team endeavors to respond to all emails within 24 hours. Your email should contain the following details, matching our records:
- Full name
- Order number
- Nature of request (return or exchange)
- Reason for return/exchange
- Condition of original packaging (opened or unopened)
Please refrain from contacting customer support via phone regarding returns or exchanges, as our phone representatives are unable to assist with such inquiries. For all matters concerning returns or exchanges, please direct your queries to RMA@CarAutoCovers.com, and our team will address your request within 24 hours.
Returns
Refunds will be processed upon receipt of the item (along with any associated accessories) at our warehouse. You will receive an email notification confirming the receipt of your item, followed by the issuance of your refund. Please allow approximately 5-10 business days for the refund to reflect in your account.
Please note that additional costs such as express/overnight shipping charges are non-refundable. CarAutoCovers.com assumes no responsibility for shipping costs on returns, except in cases where the return results from an error on our part. In such instances, we will cover the shipping costs only if a replacement cover cannot be sent to you.
Exchanges
In the event of an exchange, any price difference for a more expensive item must be covered by the customer. Conversely, if you choose to exchange for an item of lesser value, we will refund the price difference accordingly. Only one exchange request will be allowed per order.
Customers are responsible for the shipping costs associated with returning the original item to us. However, we will cover the shipping costs for sending the new item to you.
Customers are responsible for acquiring a tracking number when returning or exchanging items to ensure their safe delivery. Please ensure you note down or capture a picture of the tracking number provided by the post office to facilitate package recovery if it gets lost during transit.
CarAutoCovers.com retains the right to decline returns and exchanges that do not adhere to the specified conditions outlined in the return and exchange policy.
Warranty Policy Conditions
If you need to use your warranty, please send an email to Warranty@CarAutoCovers.com. We'll reply within 24 hours.
Make sure your email has: your full name, order ID, what's wrong, when it happened, and pictures showing the problem.
Don't call customer service about warranties. They can't help with warranty emails. We only handle warranty claims through email.
Policy
- Our warranty protects against defects in materials and craftsmanship.
- You're eligible to receive a replacement cover multiple times throughout the ownership period, as long as you're the original purchaser and still possess it. The warranty doesn't transfer to others and is exclusively for the original buyer.
- The warranty starts from when you bought the product and works on a prorated schedule. This means that if you need a replacement cover after 6 months, it won't be free. Check the prorated schedule below to see how much it will cost.
- Please ensure to keep your receipt or order ID.
Important Points
- When you send photos to the warranty team, make sure it's well-lit, clear, and focused on the issue.
- You can't avoid the warranty process by buying a new car cover during an active claim and then asking for a refund. No refunds will be given for new cover purchases related to a warranty claim.
- You need to provide the order number for us to honor the warranty. If you don't, the warranty won't apply.
- The warranty doesn't cover damage caused by mistreating or misusing the cover.
- Damage from very strong winds isn't covered by the warranty.
- Damage from exposure to chemicals isn't covered by the warranty.
- Damage from pest infestation or animals is not covered by the warranty.
Warnings
- Don't cover a wet vehicle. Make sure it's completely dry before putting on the cover.
- Let your car cool down after driving before covering it. Covering a hot car can melt the cover and leave imprints on the paint.
- Make sure the body of your vehicle is not excessively hot before installing the cover. It's best to do this in the morning when the car has cooled down and hasn't been in the sun for a while. If the car is too hot, the cover can leave marks on the paint because it might melt and leave an imprint.
- If you've waxed your car, ensure that the vehicle is fully dry before installing the cover.
- Close all windows, including sun/moon roofs, securely before installing the cover. For convertibles, raise the top before covering.
- If your vehicle has been recently painted, consult with your painter or body shop before covering it. It's best to wait until the paint has fully dried to avoid potential damage.
- Extended use of covers may cause damage to older vehicles, lacquer paint, or pre-damaged clear coat. We're not responsible for such damage.
- Avoid using a cover on a vehicle that has been wrapped, as it may cause deterioration and discoloration.
- Car covers are not made to protect against hail.
- Our liability is limited to the original purchase price of the product. We're not responsible for any damage that may occur to your vehicle.
Prorated Schedule:
During the initial six (6) months from the purchase date, we'll provide a free replacement for any cover that meets our warranty conditions. Covers damaged due to Acts of God, such as severe winds, pest infestations, floods, fires, and storms, are not eligible for free replacement. Instead, they qualify for a 70% discount off the original price when the warranty is initiated within the first 12 months.
The fee is determined based on the original purchase price and order date. Please refer to the prorated schedule below:
Gold Shield 5L covers: (Cars, SUV, Truck, Van)
- 0-6 months: Free cover
- 6-12 months: 80% Off
- 1-2 years: 70% Off
- 2-3 years: 60% Off
- 3-5 years: 50% Off
- 5+ years: 40% Off
Black Satin BL covers: (Cars, SUV, Truck, Van)
- 0-6 months: Free cover
- 6-12 months: 80% Off
- 1-2 years: 70% Off
- 2-3 years: 60% Off
- 3-5 years: 50% Off
- 5+ years: 40% Off
Silver Shield 3L covers: (Cars, SUV, Truck, Van)
- 0-6 months: Free cover
- 6-12 months: 80% Off
- 1-2 years: 70% Off
- 2-3 years: 60% Off
- 3-5 years: 50% Off
Bronze Shield 2L covers: (Cars, SUV, Truck, Van)
- 0-6 months: Free cover
- 6-12 months: 80% Off
- 1-2 years: 70% Off
- 2-3 years: 60% Off
Gold Shield 5L covers: (RV Covers, Limousines & Hearse covers)
- 0-6 months: Free cover
- 6-12 months: 70% Off
- 1-2 years: 60% Off
- 2-3 years: 50% Off
- 3-5 years: 40% Off
- 5+ years: 30% Off
Silver Shield 3L covers: (RV Covers, Limousines & Hearse covers)
- 0-6 months: Free cover
- 6-12 months: 70% Off
- 1-2 years: 60% Off
- 2-3 years: 50% Off
- 3-5 years: 40% Off
Poly Shield PL: (Golf Cart Covers, Motorcycle Covers, Scooter Covers, ATV Covers)
- 0-6 months: Free cover
- 6-12 months: 60% Off
- 1-2 years: 50% Off
- 2-3 years: 40% Off
- 3-5 years: 30% Off
Copyright Policy
The Website and its associated content and services are © CarAutoCovers.com. If you believe that a user of the Website has infringed upon your copyright rights, you may provide CarAutoCovers.com a notice of copyright infringement that complies with § 512 of the Digital Millennium Copyright Act. Upon receipt of a notice that complies with this section, CarAutoCovers.com will make a good faith attempt to notify the owner or uploaded of the allegedly infringing content so that they can respond with a counter-notification. This notice of copyright infringement must contain the following:
- The physical or electronic signature of a person authorized to act on behalf of the copyright owner
- Identification of the copyrighted work(s) alleged to have been infringed
- The location of the copyrighted work(s) on the Website
- Your contact information, such as an address, telephone, fax number, or email address
- A statement that you have a good faith belief that the use of the allegedly infringing content is not authorized by the copyright owner, its agent, or the law; and
- A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner.
- If you are a Website user who believes that content subject to a notice of copyright infringement is not infringing, you may submit a counter-notification. This counter-notification must contain the following:
- Identification of the specific materials that have been removed from the Website
- Your contact information, such as an address, telephone, fax number, or email address
- A statement, under penalty of perjury, that you have a good faith belief that the content was removed as a result of mistake or misidentification
- A statement that you consent to the jurisdiction of the federal district court in which your address is located or in which CarAutoCovers.com is located
- A statement that you will accept service of process from the notifying party; and
- Your physical or electronic signature.
- Notifications of copyright infringement and counter-notifications may be submitted to CarAutoCovers.com at Copyright@CarAutoCovers.com.
Disclaimer of Warranties
CarAutoCovers.com provides the website on an "as-is" basis and without warranty of any kind, whether express or implied, including, but not limited to, warranties of merchant ability, fitness for a particular purpose, quality, title, accuracy, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties. If you are located in such a jurisdiction, you are advised to consult with an attorney to understand your rights under the law.
Limitation of Liability
CarAutoCovers.com will not be held liable to you or any other person for any claims, damages, judgments, liabilities, costs, charges, or fees, including attorneys' fees, whether in tort, contract, personal injury, or strict liability, including, but not limited to, indirect damages, consequential damages, exemplary damages, incidental damages, statutory damages, special damages, or punative damages, even if CarAutoCovers.com has been advised of the possibility of such damages.
CarAutoCovers.com will not be held liable or responsible for any content posted on the website, including, but not limited to, consumer reviews. CarAutoCovers.com is a service provider and does not assume responsibility for any error, omission, interruption, deletion, defect, destruction of identity, unauthorized access to an account, or alteration thereof. CarAutoCovers.com reserves the right to discontinue the website at any time and without liability.
Liability is limited to the cost of the product's original purchase price.
Indemnification
You agree to hold harmless, indemnify, and defend CarAutoCovers.com, its officers, employees, agents, successors, and assigns, from and against any and all claims, demands, losses, damages, rights, and actions of any kind, including, but not limited to, property damage, infringement, personal injury, and death, that either directly or indirectly arise out of or are related to your use of the Website, your registration or use of an Account, your uploading or transmitting of User Generated Content, your violation of any term or condition of this Agreement, your violation of any applicable law, statute, ordinance, regulation, or treaty, whether local, state, national, or international, or your violation of the rights of a third party.
Your obligation to defend CarAutoCovers.com under the terms of this Agreement will not provide you with the right to control CarAutoCovers.com's defense, and CarAutoCovers.com reserves the right to control its defense and choose its counsel regardless of your contractual requirement to defend CarAutoCovers.com.
Assignment
You acknowledge and agree that you are prohibited from assigning or sublicensing your rights and obligations under this Agreement. CarAutoCovers.com may assign or sublicense its rights and obligations under this Agreement at any time, including, but not limited to, in a sale of the Website.
Resolution of Disputes and Governing Law
This site is controlled and operated by CarAutoCovers.com from Quebec and these terms shall be governed by the laws of Quebec and the applicable laws of Canada without reference to principles of conflict of laws. You agree to be bound by such laws and to submit to the jurisdiction of the courts of the Province of Quebec in connection with the interpretation or application of these terms. Those who choose to access this web site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
Severability
If any provision of this Agreement is found to be invalid or unenforceable for any reason whatsoever, the remaining provisions will remain valid and unimpaired and will continue in full force and effect. 21. Integration This Agreement, and its incorporated Privacy Policy, constitutes the entire agreement between the parties with respect to the use of the Website and its associated services. There are no further understandings, agreements, or representations with respect to the subject matter of this Agreement. You acknowledge and agree that any additional provisions that may appear in any communication from you will not bind CarAutoCovers.com.
Waiver
You understand and agree that no term or provision of this Agreement will be deemed to have been waived and no breach will be deemed to have been consented to unless said waiver or consent is in writing and signed by the party to be charged.
Limitation on Actions
CarAutoCovers.com and you both agree that any cause of action arising out of or related to the website must commence within one year after the cause of action accrues. Failure to assert said cause of action within one year will permanently bar any and all relief.
Reservation of Rights
All rights not expressly granted herein are reserved to CarAutoCovers.com.
How Are We Doing?
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